Don’t depend on a warranty: get the benefit of a guarantee!
…But, what if it doesn’t…? It’s got a warranty, right? Well, yea… but… While warranties do represent an important measure of what a manufacture believes a floor can do under ideal conditions, warranties do not cover exceptions and include coverage only for those things the manufacturer can predict a floor will do under ideal conditions assuming… it has been manufactured properly. Iron-clad guarantees are different. They are the only way to go!
Look for floors that come with an iron clad Replacement Warranty. Replacement warranties usually say that if you are not happy with a floor you select before a specified time period, you can choose to have it replaced. While this seems like a terrific assurance, these warranties often come with exclusions and limitations, such as you paying for labor! Having a replacement warranty with “no exceptions,” one that covers labor makes an enormous difference. Removing both the “small print” that would disqualify you from taking advantage of this warranty and the other huge deterrent, additional cost, allows you to actually take advantage of the benefit of this warranty! One example of such a warranty is Carpet One’s Beautiful Guarantee, a replacement warranty that actually covers materials and labor! So, if within a specified amount of time you wish for any reason you had chosen differently, Carpet One will replace your floor with one of equal or lesser value at no charge! This means there is nothing to stop you from being totally happy with your new floor.
Next, look for a “Low Price Guarantee” so you can be sure you’ll get the best value for your money. While flooring stores generally keep prices competitive and so charge close to the same amount for the same products and services, you may occasionally find a “sale.” But it is an insurmountable task to shop enough to know when you have found the best deal! (Then just when you think you have
found it, the sale ends or another company puts your floor on sale and round
and round you go…) A “Low Price Guarantee” states that you won’t find the same floor with the same service offering (i.e. installation, finishing details, take-up of existing flooring, disposal of existing flooring, etc.) for less money, but if you do… the difference will be refunded to you! This allows you to shop confidently, knowing that you are getting the best price. And, if another company runs your floor on sale, you don’t have to jump in your car, scurry over there, and hurriedly give the salesman a deposit before the sale ends… A “Low Price Guarantee” assures you that you will get the best price or at least have the difference refunded. This is what I call, “Taking the ‘ouch’ out of shopping.”
The last (but not the least) warranty to look for is an “Installation
warranty.” Let’s face it; a floor is not like most other things we buy because it is only finished after being installed. So knowing your new floor will be installed correctly proves just as important as choosing the right floor! We can choose the best, best looking floor out there; but, if it gets installed incorrectly, it will not perform properly or look right, and the result will prove extremely
disappointing! Having the assurance of an “Installation Warranty” insures that your finished floor will look and perform just like it should; so, you can enjoy all the great benefits of your new floor! And, that’s what’s important, isn’t it?
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