POLICY ON FLOORING PURCHASES MADE VIA THE INTERNET
At Mannington Mills, we are committed to providing our customers with the highest quality flooring and best service in the industry. In order to protect that mission, our products are sold through a network of authorized Mannington dealers in the United States and Canada. To that end, we have become aware of a growing number of consumers who have had unsatisfactory experiences as a result of purchasing flooring via the Internet.
The Internet is a useful tool for researching companies and the products they make. Mannington’s website, for example, offers product information as well as a state-of-the-art room visualizer to assist in the flooring selection process. However, when it comes to the purchase, there is no substitute for personal, professional service and installation. Flooring is a substantial investment, and we highly recommend that consumers purchase flooring from a local Mannington retailer in order to get the best service both during and after the sale.
We urge you to consider the following points before you make a Mannington flooring purchase:
- Professional installation is key to the long-term performance of your Mannington floor, and key to your satisfaction. The number one cause of consumer dissatisfaction with flooring performance and appearance is poor installation. Mannington retailers have access to a network of professional installers who are proficient in installing all of our flooring products.
- Mannington cannot and will not guarantee that flooring purchased over the internet is ‘first-quality’. Only first-quality merchandise is covered by Mannington’s product warranty. Keep in mind that a price that seems “too good to be true” probably is exactly that – too good to be true.
- Finally, please consider more than just price when selecting a new floor. Consider the value of advice from trained salespeople; the beauty of professional installation; and the peace of mind knowing that you have a local businessperson to call on with any future questions about your purchase.
If you have any questions or would like further information please call 1-800-482-9527 or CLICK HERE for the email form.